Capitec Bank ***** bad and humiliating service

Today the 04/02/2023 l received a call from Capitec Bank about a fraodulant transaction that happened on my account on the 26th December.The were 2 payments made to Morning Noon B&B Bracken Hurst in Johannesburg the 26/12/2022.It was R175,00 and 415,00. I was in Ermelo Mpumalanga during that time and don't even know the place.The caller insisted that l had tapped my card there,l tried to explain that l was at home in Ermelo,at the end he said they will not refund me as lll.