CAPITEC BANK ***** AT ATM

on 25th June 2020 i woke up to a surprise of 2 sms, 1st sms says money was withdrawn at SparkATM in Tembisa, 2nd sms says Dear Mr Makhura you are in contact with capitec bank via telephone, ifd not call capitec immediately ***, immediately went to the capitec branch, they couldn't see which card number was used to withdraw, they registered a ***** complain and they advised it will take 8 days, then the following day the 26th june 2020 someone called me by name of Travis Engelbrecst and identify himself as Agent Unauthorised Dispute, this Travis tells me according to his investigation, the person checked my balance first, then try to withdraw R3000 which was declined, then tried R2000 suceessfully which is my daily limit, after that this person called in capitec bank call centre wanted to increase daily limits but unfortunately he failed to answer security questions, so now this ********** bank called capitec, says the ATM Shows that the money withdrawn it was my card, which is pure nonsense because my card was with me at home, i then asked him to explain to be and give me the direct location of were is this ATM installed so that i can go with police to seek footage, then he couldn't give me location, he couldnt give me the exact card number that was used to withdraw, then capitec consultant droped the phone while asking him question. it has been few hours now and capitec are quite about it. i am disgusted at this bank