Capitec Bank *****

On 1 June I receive a phone call from a lady say she is from Capitec Forensic, inform me that African bank had a payment request against my account. She ask I know about it. I reply negative. She say they suspect *****. She give all my personal info as registered at the bank. My current banksaldo, last transactions done on my account. Ask if this is my account, I reply with yes. She say she will sent me a notification on the App. I need to confirm the info. I did and gone is all my money. Immediately I receive a sms from Capitec to say my account is block because of *****, a reference number is include. I go to the bank immediately, they confirm my account is block. The system don't pick up the reference number. The official call the forensic department, they confirm it is their reference number and they block my account. I need to submit a affidavit and case number from SAPS. I did it. When I submit it I ask the way forward. The lady say the money (R11 000) is out and now I just need to wait for the Police to see. If they can catch the people. I think it is an inside job, People can not just ***** your hard working money. Is their any way that I can claim the money from Capitec Bank. Their systems is not save. I will close my account with them and move to FNB. Please let me know what I can do to get my money back?