Capitec Bank *****

There was ***** on my account on 27 September 2022. After reporting the ***** with an affidavit from the police and case number they phone me and said it was my own doing. An employee of the bank called me and said they not going to pay anything back to me because I should've known that the money was stole by the **********. It's 3 months later and they did not contact me again. Said the case is closed. Someone did not do their work properly. There were a lot of money that went into my account from another bank account and the ********** withdraw everything. Can someone please help with this problem?