CAPITEC BANK *****!!!

On Wednesday 2nd of October, around 14:00 my phone went offline, I didn't pay much attention to it because I thought it was just a network problem. when I went to Mtn the next day,the consulted that helped me told me they had done a sim swap and potted my number to Cell C, the consulted then advised me to go to the bank and check if my money is still intact because normally when something like this happens its a result to *****. I then went to Capitec to check if my money was still intact, only to find out that indeed i had been ******. these people took my money on Wed 2nd Oct and the remaining on Thurs 3rd of Oct. when I asked for help from Capitec they told me they would get back to me, but they still have not gotten back to me. I am highly disappointed because I am not the first to encounter such ***** with Capitec bank, I even went to the police station to open a case of theft but I still didn't get enough assistance,because I still DO NOT have my money back AND IT IS THE BANKS JOB TO ENSURE THAT MY MONEY IS KEPT SAFE AT ALL TIMES!! BUT IT SEEMS TO ME LIKE THEY NOT EVEN BOTHERED BECAUSE TO THIS DAY THEY HAVE NOT GOTTEN BACK TO ME AND I HAVE RESPONSIBILITIES TO DO WITH THAT MONEY, I WANT MY MONEY PAID BACK TO ME ASAP! The amount was R5000.