Capitec Bank *****

I am absolutely disappointed & disgusted by how Capitec Bank takes ***** lightly! On Saturday(22/01/2022) I lost my phone & I recently got a new one. Today (25/01/2022) upon going to a Capitec branch to change my mobile banking number & install the Capitec App , I realised I just had multiple unknown transactions made from my mobile banking app & basically my entire salary taken from my bank account. I then quickly rushed back to a Capitec branch to quickly report this, provided them all necessary documents & they told me I have to wait 11 business days to have this sorted out!? I’m a provider in my family & this matter has put me at a great disadvantage. They try to make it seem like it’s my fault this happened because I lost a phone but the funny thing is, I had an FNB banking app on that Same phone with the same pin but nothing happened on my FNB account ?! I have heard many negative stories about similar situations happening with Capitec clients but as I’ve been banking with them for a while now I chose to trust my bank instead. I’m not even confident that they will resolve this & reimburse me, PLEASE I NEED MY MONEY BACK. The lack of security and assurance given to clients who have been victims of ***** is appalling to say the least. This is not a client issue but a Capitec issue. The experience itself is an extreme inconvenience to me as most people (and I included) are just recovering from a financially strenuous month of January.