Capitec Bank *****

On Tues 09/06/2020 I went to the Caltex garage in Bluedowns to withdraw money from the FNB ATM using my Capitec card. The card went in and asked for a pin, I punched in a pin and the machine made a sound that it normally does when making a transaction then the machine asked for my ID number offwhich I pressed cancel because I was not comfortable with punching in my ID number not knowing why. The card didn’t come out and the machine made a sound so I asked the 2 guy’s behind me who queued to get the money that they must wait and not come because I am waiting for my money and my card from this ATM and if my money can’t come then my card should come out. I have used that ATM for so long and that has never happened to me. After a while I decided to then leave the ATM go to the branch in Zevenwacht mall to report the matter. I got to the car got my phone and dialled the 086 Capitec number to report the matter but while calling I remember that I did install the app on this phone lemme stop the card then go to the branch. I stopped the card and upon doing so I decided to check my messages and to my suprize my money was all gone withdrawn in Bluedowns while I am here at the garage. Bluedowns is a shopping centre nearby which I have never been to. And checking the time of withdrawal it was withdrawn at 13:50 and 13:51 while the ATM was making sounds. I reported the matter and they said they will call me to investigate. On 11 June 202 Capitec consultant by the name of Noluthando called me at 16:49 by private number saying she is calling from Capitec they did the investigations on their side and yes they agree with me that the card went into the machine I punched in the pin and the card never came out also she said they can as well see that the money was withdrawn elsewhere at Bluedowns not at the garage where I was waiting for my money and my card and it was withdrawn at 13:50. The lady then said Capitec can not refund me my money because if it’s the original card used and pin then it’s not their fault. How can an original Capitec go into the machine at the garage FNB and money be withdrawn from Bluedowns centre???? How does card fly from that bank to Bluedowns because I waited there NO CARD CAME OUT? She said I was supposed to call at that moment and I told her that my phone was in my car because I don’t carry my phone with me for safety reasons and there is nowhere in the agreement between me and Capitec that I should carry my phone with me when withdrawing the money. I could not leave the machine when it was making sound as if my money OR my card is coming I had to stop people from coming to the ATM and wait for my card it is only after I realized that my card is not coming out and the machine is saying insert the card and people behind me panicking that they need to withdraw I left. My money was withdrawn in Bluedowns not where I was can Capitec explain how is that possible and how is it NOT their fault that my card go into an ATM at a garage and money come out at a shopping centre elsewhere?????. Capitec must give me back my money. Why would their cards be able to get into the atm and be withdrawn in another place while I am here waiting for my money and my card. How can the blame be on me for not carrying my phone going to an ATM how the hell was I to know that the money will be withdrawn and whose fault is it that they cards are so easy to be ****** and copied or whatever that was done to ***** my money. I want my money and I am waiting for an email from that Noluthando with all their investigations and whatever so that I can take the matter further.

She was in agreement with me that maybe people did ***** ok that ATM and on my Capitec card that is how the money was ****** then how is that my fault. Is Capitec telling us that people’s money is not safe in their bank that their bank cards are not trustworthy and can easily be copied and information be taken on it and money ******????? Capitec I want my money.

That Noluthando consultant asked me to wait 24hours for the letter that they will send to me to take the matter up to ombudsman I have not received anything. I want my money.