Capitec Bank *****

I've been a client for 2 months now, got a new bank card, same day there was a online purchase done on my account, didn't receive a pop up on app to approve the purchase, got sms and immediately phoned Capitec to cancel the purchase, the said it will take 5 days to return, its now been 14 days with me phoning every single day, they claim they are investigating, I think I'll go back to my old bank thank you!!