CAPITEC BANK *****

Being a client of Capitec for 11 years.

Reported a ***** incident on the 4th May at the Waverley branch in Pretoria on my credit card which was apparently done remotely via my bank app. On the 21st August 2017, I apparently app**** on my app for a budget of R12 000-00 on my credit card which was transferred to my straight account. Amazingly there was no money transferred over into my straight account. When drawing a statement for the date mentioned no money entered or exited my credit card.

I was told that they would esculate the matter to their ***** division and contact me. By the 11th May I had received no feedback from Capitec, be it the Waverley branch or the ***** department.

I made a call to the Waverley branch to be told that they would call their ***** department to find out if anyone had worked on the matter reported the week before. I received a call back stating that no development had taken place and would be notified on Monday 14/5 on any developments regarding the case reported. Monday - 14/5 still no development on the case reported.

Received a call from the Waverley branch on the 15/5 to be told that due to the fact that the ***** took place remotely it was now under investigation.

As far as I know, any credit you apply for has to be approved. How do you apply for a budget facility on your credit card - remotely? Yes, maybe if you have money in your straight account and transfer to budget but this was from budget to straight and no show of the money entering on exiting my account.

THIS IS *****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

NO ONE AT CAPITEC WANTS TO TAKE RESPONSIBILITY FOR THIS

I AM PAYING FOR MONEY I HAVEN'T USED AND I WANT IT BAC**** YOU ARE QUICK TO TAKE MY MONEY FOR ACCOUNTS OWING TO YOU........................... BUT YOU OWE ME MONEY NOW AND YOU WILL TAKE YOU TIME IN COMING BACK TO ME..

I FIND THIS HIGHLY ANNOYING...

YOUR BANK MANAGER AT WAVERLEY WILL BE HELD REPONSIBLE FOR CAPITEC LOSING A CLIENT AS I FIND THAT THIS IS UNPROFESSIONAL AN INEFFICIENT.

CAPITEC IS ONE OF THE LARGEST BANKS??? HOW, IF YOU TREAT YOU CLIENTS THIS WAY?

NOT EVEN YOU CALL CENTRE COULD GIVE AN ANSWER WHEN I ASKED WHAT I SPENT THE MONEY ON... HER NAME IS YOLANDA ON THE DAY I REPORTED THE ***** - 4/5/2018 BUT WAS ADAMANT THAT I HAD TAKEN THE MONEY...