CAPITEC BANK *****

I went to Capitec bank today 07 May 2018, at Kimberley branch to withdraw money, only to find out that i was de*****ed of all my money, the person who assisted me at the bank confirmed that someone transferred my money from my account to theirs, they even gave me his name, they informed me they will investigate and call me within 8 days, and gave me reference no: ********** 0, the most hurtful part was when CAPITEC BANK person informed me that there is a 2% chance of me getting my money, how can someone ***** my money in my account that suppose to be secured/ safe according to Capitec? i left a bank that guaranteed safety of my money, for a bank that continuous promote online banking but does not ensure that their clients financial security, i am shocked mostly angry at the bad service received at CAPITEC BANK.

Rather than caring about the emotional state i was in, they tell me that i must not expect to get my money? Capitec, i expect to be paid my full amount!!!!!

Ms Matross