Capitec Bank forgot about me

I had recently called Capitec Bank to apply for a credit card. One of the call center operators started the application but she had told me that the system had crashed. She had promised to call me back once its back on but two days later I still have not received a call. I did not take her name as she seemed friendly and took both my office and cell phone number. Trusting her I did not take her name and ask for a reference number.

I find this very poor service as I had prepared all documents ready but she did not return my call. Not sure as to call again as she had already started the application or to just wait for a call from her. But I don't think for a bank this is acceptable. Very upsetting...