Capitec Bank Forex - Appalling Customer Service

If I could give zero stars I would. I am an expat living out of the country, and I am trying to send some money from Saudi Arabia (where I currently reside and work) to my Capitec account in South Africa. If you send more than R50 000 they don't credit your account and put a hold on the funds. In order to clear the money, you have to call them. Every time. In order to make the deposit an automatic process, they ask you to email them a 'Standing Instruction' so that you don't have to call them every time. I emailed them the standing instruction on 11 March 2024. After my email being ignored, and escalating the matter and getting reference numbers, I eventually got an email on 11 May 2024 (two months later) confirming receipt of the standing instruction and confirming that the system had been updated. In spite of this email, I do not believe that the system is updated, since I have transferred some money but it has not reflected in my Capitec account. I have tried calling all their helpline numbers, but they all seem to be blocked, and after 15 - 20 minutes on hold, I give up. It is impossible to get hold of Capitec to be able to confirm that the funds have been received. It is extremely frustrating. This platform seems to be the only place where I have any hope of being able to contact someone at Capitec to find out what is going on. All other avenues seem to be closed.