Capitec Bank Forex

It's been 8 working days of struggling to get an international payment cleared on my Capitec account. I was sent a form to declare why the money was received. Filled in and sent back to them. Then 2 days later received an email to say I have not completed the form, which i did, and responded to say I did. So, i filled in the form again and sent it again. At the same time i received another email from a different person, telling me the code i used is wrong and i was told which code to use. So, again, i amended the form (with the code i was told to use), just to receive another email, from a different person that the code i used is incorrect... I try to call them on the number they provide, but always just hear "the agents are all currently busy" i have been holding for 1h30min, no luck. I sent 4 emails where I asked them to contact me and to cancel the transaction, because it's really frustrating going back and forth, oh and mind you, it's only 1650 ZAR.. it's not that much, don't know why it's such a big deal. In the past receiving 1000 ZAR, was no problem. No declaration needed...

But the fact that I hear nothing back from them, is totally unacceptable. I need someone to contact me via email ASAP!