Capitec Bank - Forensics & Customer Care

Capitec stopped my account after I have received an amount of money in my account. I have an affidavit an all of the supporting documents and submitted it to the branch. Since my account was stopped I have visited the branch 4 times and I have phoned close to ten times. My query is now with the forensics department which can take up to 48 hours before they even look at it. My debit orders are bouncing and my credit record is being negatively affected by this. Every person that I speak to says that they have done everything and that no one can assist me further. I am very disappointed in Capitec and am going to close my account with them. I will also get my lawyer involved and hold Capitec liable for all my debit orders that are not going through. I also expect an apology and my account unblocked urgently.