Capitec bank forensic department not assisted customers

I am not happy on how my matter is being handled by Capitec forensic department,I’ve reported a ***** case on the 2nd of June 2024 and have not recieved any Joy from the bank.

I am at the branch almost every day to get feedback and at the branch in Westwood mall they are helpful and sending emails on my behalf.

Is this how forensic department should handle matter s? I have been ****med 6000 Rand the evidence and the case number is there why is this taking long and there is no communication at all from forensic?

I have been the most patient customer but this is not it!!