Capitec Bank Forensic Departement

Reported a ***** incident on the 31 October at the Pinecrest Mall branch in Pinetown for making a transfer to a *******. I also went to nedbank to report my story because I made a transfer to them and they told me that the money is still available on the account because its within 24 hours and they can freeze it and return it back if Capitec contact them within this period. Unfortunately my bank capitec did not take this matter seriously as I reported it. I went to the Capitec bank the following day and their forensic department said they missing affidavit and case number of which I submitted on the same day I reported at the branch. The following week on Friday the 8th I went to Westwood branch to follow up on the case. Apparently the case was never attended. No response from forensic department and they promised to contact me within 3 days till today nothing.

I was told that they would escalate the matter to their forensic division and contact me within 7 days. By the 21 Nov I had received no feedback from Capitec, be it the Weswood/Pinetown branch or the forensic department. I've been also trying to contact their call centre but no one seems to give me answers.

I FIND THIS HIGHLY ANNOYING...

I DONT UNDERSTAND IT CAPITEC IS ONE OF THE LARGEST BANKS. HOW CAN YOU TAKE 3 WEEKS JUST TO INVESTIGATE A CASE? WITH NO FEEDBACK ON THE PROGRESS.