Capitec Bank Foreign Exchange

I received an international transfer on the 23rd of April from Netherlands 2 weeks later I was called by Capitec Forex telling me that they have received the transfer but my friend also included a name that was not on my id..The foreign bank sent them an ammendment immediately I am now being sent from pillar to post by their Foreign exchange department up until to date I do not know what happened to the funds have written to their social media pages they always tell me the matter has been escalated but I do not get any response have been with them for over 7 year's but this is the treatment I am getting