Capitec bank ficksburg WORST SERVICE EVERY!!!!!! EXTREAMLY UPSET

WORST SERVICE EVER IN MY LIFE. WORST BANK EVER. DISGUSTED WITH THE SERVICE AND WAY WE HAVE BEEN TREATED AT THE FICKSBURG BRANCH.!!!!!!! Will be closing my accounts with them.

I had a debit order go off on the 1ste of may but it was public holiday so it goes off on the 2nd of may. Capitec returned the debit order as insufficient funds. I paid in money that same day on the 2nd in the morning. In my view it is not correct. If debit order is set to go off on 2nd then it is any time of day the 2nd and if there was no money in that account for the whole day of the second then it gets send back and you receive a sms to state it was sent back due to insufficient funds the next morning which in this case would be the 3de.

Capitec took the money and did not even send us a sms or anything.. after they already returned the debit there was money paid into that account to make sure the debit order goes off. We did not get any sms.

Now our insurance was canceled and capitec can not help us or give us any proof or letter because they state it was the fault of the insurance company. They choose what time of day it goes off. THIS IS WRONG!!!!! A debit order can go off any time of a day when there is money in that account.. capitec can not give us a letter or proof or anything!!!!!!! They can not even give us the times it was deducted.

NOT WILLING TO ASSIST