Capitec Bank

On Saturday (10/06/2023) I went to the Capitec Bank in Centurion Mall to see if I can get a Credit Card with the lowest amount that I can get. When I got there I got a ticket (06) and the I got called to teller 04. I explained to him why I was there and he ask me for my payslips and my ID number. He checked something on the computer and said he can't help me. This wasn't even 5 minutes. I asked him what is wrong, then he said I must phone Transunion. Monday (12/06/2023) I drew a credit report Which I have from Transunion and it was clean. Today (13/06/2023) I called Transunion and the lady assisting me said that Capitec does not use Transunion after she still assisted me and also stated that there is nothing against my name.

Why would Capitec employ someone who lie to the clients and think that the clients is stupid. Can someone please explain why we as South Africans must keep on banking with Capitec Bank who does not have time for there customers.

Today I also contacted Capitec Bank compliants department to lodge a complaint and they did not answer there phone. After 2 rings it redirect back to the Client Care Centre and I tried this a few times.

Just another piece of proof of how they feel about there customers.

And my question again is.

Can someone please explain why we as South Africans must keep on banking with Capitec Bank who does not have time for there customers.

It is time that we move to other banks as this is unacceptable and we cannot be treated like this.