Capitec Bank Fast Asleep!

Capitec Bank (Forex) is fast asleep. On Tuesday 19/08/2025 I received an email from a Mrs. Portia Buke-Mdiniso (Manager: Exchange Control Advisory and BOP Reporting) claiming my company had "violated" Exchange Controls because they were not in receipt of Bill of Entries and other shipping related documents pertaining to Advance Forex transactions previously processed on behalf of my company and then threatening to suspend my ability to process future advance foreign payments should the bank not be in receipt of the requested documentation by 28/08/2025. There are several issues at play here:

1. Two (2) of the advance payments they refer to are dated 2016. That is nine (9) years ago! By law I am obligated to retain records for 60 months (5 years). I no longer have these records on hand and why did it take Capitec 9 years to request documentation ??????????

2. The remainder of the advance payments I have all supporting documentation, however it is not going to be possible to email all the documentation in a single email as the file size will be too large and no-doubt bounce, which brings me to my third point ......

3. Capitec employees simply ignore all emails and they don't either answer phones. I have already sent Mrs. Portia Buke-Mdiniso three (3) emails to date and absolutely ZERO response which I not only find rude, but downright unprofessional. Also three (3) emails have been issued to *** which is the address documents are requested to be sent to and all I receive from this Black Hole is read receipts and ZERO responses. Once more rude & unprofessional.

4. I take umbrage at the threats of the bank to suspend advance payments for my company due to the banks gross incompetence in this regards - especially sleeping for 9 years before requesting documents, but now I as the client am the "bad guy" and the bank wants to "punish" me for so-called "non-compliance". The first rule of business is NEVER to make assumptions and always gets your facts crystal clear. In this case the bank is claiming I am not submitting documentation to them, but I was NEVER aware that the bank required regular submission of documentation in the first place!

I require a Senior manager to contact me urgently in this regards as I need to work with someone competent so we can resolve this issue without further delay as I am unable to work with anyone that never responds to emails or answers their phone as is the case with the so-called "Manager" Mrs. Portia Buke-Mdiniso who's service is non-existent. If this is the calibre of "managers" that Capitec employ's no wonder the general workers in the bank are incapable of responding to emails!