VM
Vinesh M

1 reviews | Active since May 2020

07 May 2020, 13:01

Capitec Bank Falure

Good people of Capitec Bank...

I buy my prepaid bundles with you for the last two/three years without a glitch. On Tuesday, 5th May I bought R700-00 Telkom mobile prepaid airtime.

IT WAS NEVER RECEIVED by me. I then on Wednesday, logged a query at Capitec Bank through their website. Still NO AIRTIME, NOR ANY RESPONSE of acknowledgement or resolution.

Do we clients really have to resort to HELLO PETER to get you to do wha you said you would do? Step up Capitec Bank, or else customers vote with their money...and no I don't have 5 business days for you to fix what should be business as usual.

Vinesh Maharaj

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0
Replies (2)
Capitec Bank
Capitec Bank's reply07 May 2020, 15:48
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply14 May 2020, 10:54
Official
Good day Vinesh M

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank