Capitec Bank Fails to Respond

Last month I noticed that there were three debit orders against my account which I did not authorise. I immediately wrote to Capitec on two consecutive days to deal with the issue but by the time I sent the e-mail off one of the debit orders was removed without them being aware of my objection. The other two were from an institution by the name of Spes Bona. As I could not find such a firm, business or company on the internet by that name my e-mail to Capitec was that they should tell me who these people are so that I could contact them and find out why they are debiting my account. None of the e-mails that I wrote elicited any response from the bank. This month I notice that the same two debit orders were approved by the bank. I was nothing less than livid and decided to phone the bank immediately. There is only 1 single number given on the Capitec website where you can phone. I tried for hours but the only response that I get is that the number is busy and that I should phone again later. I am a pensioner and struggle to make ends meet. The lack of assistance from my bank is making life very difficult for me. I have been a client of Capitec for a couple of years now and have been very happy with their service. Lately, the seem to have slipped in there level of service as their bank fees also seem to have risen quite dramatically. They seem to become more like the other banks and to care less about their clients. Now I am wondering whether the move to Capitec was worth the trouble. The basic courtesy or replying telephones and e-mails is fundamental to any business unless you aspire to become a government department. Shame on Capitec.