CAPITEC BANK FAILS TO ASSIST WITH AN OPTION BASED ON THE CURRENT COVID_19 VIRUS

So with the COVID_19 virus we're experiencing worldwide, Capitec Bank wants 3 payslips and a letter to advise we will not be earning incentive. Why has this company not made the requirements known for a payment holiday/arrangement before hand.. How am I supposed to get payslips now that my company is closed and I cannot get to my office to print it out, nor can I go to our payroll department for a letter because payroll doesn't exactly respond urgently enough.. I feel especially for a bank, that Capitec Bank could have better informed their clients well knowing what is happening in the country.