Capitec bank failing there coustemers

Okey....talk to capitec after I wrote a review of my ***** case they ask me every time wat happend I have told the story over and over to them I asked the lady dont they have it on record wat was the use to get a actidavis??? For the 10 th time" we will come back to you mam that happends from Desember...its May im absoluutley speechless!!!! After the complaind to hellopeter. It did nothing to the situasion .