CAPITEC BANK FAILED TO PROTECT MY MONEY

On the 05th of April 2024 I was highjacked and kidnapped with my friend. As we were kidnapped the suspects managed to open our banking app forcefully through assault and managed to take out +- R90 000 from my account, in the process of all these acts they made transactions using face recognition feature which I don’t understand the reason why it worked because I got beaten up and my face was no longer the same, I was swollen and bleeding the whole face, still they have managed to take out the money even after through the swollen face. I reported the case at Temba police station cas no:165/04/2024 and on the 6th of April 2024 reported at Capitec bank with ref no: ***.

Capitec bank called and said that they managed to retrieve -+ 30 000. I don’t understand why because they were supposed to protect me through the security feature put in place transactions were made to process my funds with the wrong face from the one they gave on their system. I don’t know what to do now please any advises?