JB
Jacques B
1 reviews | Active since Sept 2020
17 Apr 2026, 10:59
Capitec bank
Im in capitec bank in Florida brance in jhb where they 9 couters too assist clients where there is only 2 consults working what is the point of having 9 counters but only 2 is helping clients?????
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Replies (3)
Capitec Bank's replyOfficial
17 Apr 2026, 12:46Hello Jacques , you are through to Andiswa S.
Thank you for bringing this to our attention.
I understand how frustrating it can be to wait in a branch, especially when it appears that not all service counters are operational. Your experience and feedback are important to us.
For this specific concern, the best next step is to log a formal complaint directly with the branch manager, as they are responsible for staff allocation and queue management at the branch. You can do this by:
- Asking to speak to the branch manager on duty at the Florida branch, or
- Requesting that your concern be formally recorded at the branch for follow‑up
Did you know that raising your concern directly with the branch manager allows it to be addressed quicker and helps improve service for all clients visiting that branch?
Thank you for engaging with Capitec Bank. We appreciate your feedback and your patience. 🙏
Capitec Bank's reply17 Apr 2026, 12:46
Official
Hello Jacques , you are through to Andiswa S.
Thank you for bringing this to our attention.
I understand how frustrating it can be to wait in a branch, especially when it appears that not all service counters are operational. Your experience and feedback are important to us.
For this specific concern, the best next step is to log a formal complaint directly with the branch manager, as they are responsible for staff allocation and queue management at the branch. You can do this by:
- Asking to speak to the branch manager on duty at the Florida branch, or
- Requesting that your concern be formally recorded at the branch for follow‑up
Did you know that raising your concern directly with the branch manager allows it to be addressed quicker and helps improve service for all clients visiting that branch?
Thank you for engaging with Capitec Bank. We appreciate your feedback and your patience. 🙏
Capitec Bank's replyOfficial
17 Apr 2026, 12:59I haven’t heard back in a bit just checking if you still need help?
Capitec Bank's reply17 Apr 2026, 12:59
Official
I haven’t heard back in a bit just checking if you still need help?
Capitec Bank's replyOfficial
17 Apr 2026, 13:08Thank you for your time today, Jacques.
Just to recap, what I have done for you today is:
- Acknowledged your experience at the Florida branch
- Explained that staffing and queue management are handled at branch level
- Advised you on the correct process to log a formal complaint with the branch manager, who is best placed to address this concern
This should now clarify the appropriate next step to ensure your feedback is addressed.
It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we value your feedback and are always here to help. 🙂🌻
Capitec Bank's reply17 Apr 2026, 13:08
Official
Thank you for your time today, Jacques.
Just to recap, what I have done for you today is:
- Acknowledged your experience at the Florida branch
- Explained that staffing and queue management are handled at branch level
- Advised you on the correct process to log a formal complaint with the branch manager, who is best placed to address this concern
This should now clarify the appropriate next step to ensure your feedback is addressed.
It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we value your feedback and are always here to help. 🙂🌻