AG
Aviva G
1 reviews | Active since Mar 2009
01 Mar 2019, 11:17
Capitec Bank - Extremley poor service!
I am most distressed, as this is not the type of service I am used to with Capitec Bank. Usually their service is impeccable, this time not!
Yesterday morning, being the 28th February 2019 I mistakenly did an EFT from my husbands Capitec Savings Account to a closed ABSA account in my name. This ABSA account was closed down in 2017.
I am struggling to get Capitec to reverse this back into my husbands account. The people at Capitec Complaints are not willing to assist me.
Capitec - get this right please!
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
01 Mar 2019, 14:46I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply01 Mar 2019, 14:46
Official
I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
AG
Aviva G's updateReviewer Update
01 Mar 2019, 15:15Thank you for your response. I have had two email from your complaints centre and both emails sent to me do not make any sense nor are correct.
Perhaps you should train your staff?
AG
Aviva G's update01 Mar 2019, 15:15
Reviewer Update
Thank you for your response. I have had two email from your complaints centre and both emails sent to me do not make any sense nor are correct.
Perhaps you should train your staff?
AG
Aviva G's updateReviewer Update
04 Mar 2019, 11:09Capitec - Thank you so much. The funds were returned into the account.
Capitec Thank you for the follow up - my faith has been restored.
Thumbs up...
AG
Aviva G's update04 Mar 2019, 11:09
Reviewer Update
Capitec - Thank you so much. The funds were returned into the account.
Capitec Thank you for the follow up - my faith has been restored.
Thumbs up...
Capitec Bank's replyOfficial
04 Mar 2019, 11:10Good day Mrs Guthrie
Kindly note the matter has been resolved, as per our telephone discussion.
Nokuphumla SkenjanaComplaint Management Officer
Kindly note the matter has been resolved, as per our telephone discussion.
Nokuphumla SkenjanaComplaint Management Officer
Capitec Bank's reply04 Mar 2019, 11:10
Official
Good day Mrs Guthrie
Kindly note the matter has been resolved, as per our telephone discussion.
Nokuphumla SkenjanaComplaint Management Officer
Kindly note the matter has been resolved, as per our telephone discussion.
Nokuphumla SkenjanaComplaint Management Officer
AG
Aviva G's updateReviewer Update
04 Mar 2019, 11:13Capitec - Thank you so much. The funds were returned into the account. Capitec Thank you for the follow up - my faith has been restored. Thumbs up...
AG
Aviva G's update04 Mar 2019, 11:13
Reviewer Update
Capitec - Thank you so much. The funds were returned into the account. Capitec Thank you for the follow up - my faith has been restored. Thumbs up...