Capitec Bank Extremely Poor Service and No Feedback on Funeral Claim

I am extremely disappointed with the service I have received from Capitec regarding a funeral claim I submitted on 30 October 2025. I sent all the required documents, yet I never received any acknowledgement email or confirmation that my claim was received.

I have called the Capitec call centre several times. Each time, I am kept on hold, only to be told that my query has been “escalated.” Despite these promises, I have received no update, no communication, and no progress on the claim.

It has now been more than 48 hours, and the funeral payout has still not been processed, even though the policy is fully up to date and was opened on 23 January 2023 for my late uncle,

This lack of communication and failure to uphold their turnaround times is unacceptable, especially for a funeral claim where families are already under emotional and financial stress.

I am extremely dissatisfied and request urgent action, immediate communication, and prompt processing of the claim.