TW
Trevor W
1 reviews | Active since Aug 2011
25 Jul 2023, 14:53
Capitec Bank - Extremely poor service
I have been unable to contact the Forex department of Captitec for days. Yesterday I was on hold for an hour before I hung up. CAPITEC - You requested a Standing Instruction Form from me which I sent you on the 22nd. I have had a foreign deposit made into my account and you required the info from the form. I have now provided the info you require unyet you still have NOT allocatged MY money to MY account. You are the worst of the worst!!!!! Incident# ***
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
25 Jul 2023, 16:47Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply25 Jul 2023, 16:47
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
TW
Trevor W's updateReviewer Update
16 Aug 2023, 12:29ONCE AGAIN - I have been unable to contact the Forex department of Captitec for days. Yesterday I was on hold for an hour before I hung up. CAPITEC - You requested a Standing Instruction Form from me which I provided. I need to follow up on a deposit from a foreign bank account that has occurred in the last day or so. This occurs monthly and if Capitec cannot respond to my queries I will honestly need to move my account to a different bank!! I have now provided the info you require unyet you still have NOT allocatged MY money to MY account.
I REQUIRE URGENT RESOLUTION ASAP
I REQUIRE URGENT RESOLUTION ASAP
TW
Trevor W's update16 Aug 2023, 12:29
Reviewer Update
ONCE AGAIN - I have been unable to contact the Forex department of Captitec for days. Yesterday I was on hold for an hour before I hung up. CAPITEC - You requested a Standing Instruction Form from me which I provided. I need to follow up on a deposit from a foreign bank account that has occurred in the last day or so. This occurs monthly and if Capitec cannot respond to my queries I will honestly need to move my account to a different bank!! I have now provided the info you require unyet you still have NOT allocatged MY money to MY account.
I REQUIRE URGENT RESOLUTION ASAP
I REQUIRE URGENT RESOLUTION ASAP