Capitec Bank entertains........

I had a debit on my account for R280.00. I contacted Capitec Bank to inform them that I did not authorize the payment. I asked them to stop the debit order. They gave me the merchants number to cancel the debit order. The merchant was not come operative as I did not receive confirmation of a cancelation. I called Capitec again and all they tell me is that they cannot stop the debit. There are several other people including pensioners of whom has been ****med by Legal Cover. We entrust Capitec with our money and investments and then when we detect ***** Capitec cannot assist. Do we close our accounts with Capitec and go to a bank that take our money seriously and a bank that us concerned about their clients well being?