TM
Tshepo M
1 reviews | Active since Mar 2022
16 Mar 2022, 11:44
Capitec Bank Enquiry
I had a loan for 6 months with the bank in 2016/7, 1 out of the 6 instalments was reversed ,however the amount was debited on the additional or 7th month to cover up the shortfall. All was well. 2 years later I get a call from SSDA stating I have been handed over with R50 - R60, I queried as to what was the amount for, no answer was provided.. I then settled the amount with ssda and received a paid up letter. My problem is that the account still shows on my credit profile and has affected me negatively for the past years till now .. I need the account removed as it was settled in 2020 already and was handed over in 2019..
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Replies (4)
Capitec Bank's replyOfficial
16 Mar 2022, 12:29Good day Tshepo
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Mar 2022, 12:29
Official
Good day Tshepo
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
TM
Tshepo M's updateReviewer Update
18 Mar 2022, 12:17Good Day
Up to now the only assistance I’ve received was for agents to contact me and hear me out not assist in any way. They even proposed I go to the ombudsman when asking why I was handed over for R86 when I was paying R700 and something monthly and they were debiting.. if I incurred charges for a reversal, was the difference not supposed to be expected with the final deduction other than waiting for over a year then handing me over as if they did not have an account to debit from.
Up to now the only assistance I’ve received was for agents to contact me and hear me out not assist in any way. They even proposed I go to the ombudsman when asking why I was handed over for R86 when I was paying R700 and something monthly and they were debiting.. if I incurred charges for a reversal, was the difference not supposed to be expected with the final deduction other than waiting for over a year then handing me over as if they did not have an account to debit from.
TM
Tshepo M's update18 Mar 2022, 12:17
Reviewer Update
Good Day
Up to now the only assistance I’ve received was for agents to contact me and hear me out not assist in any way. They even proposed I go to the ombudsman when asking why I was handed over for R86 when I was paying R700 and something monthly and they were debiting.. if I incurred charges for a reversal, was the difference not supposed to be expected with the final deduction other than waiting for over a year then handing me over as if they did not have an account to debit from.
Up to now the only assistance I’ve received was for agents to contact me and hear me out not assist in any way. They even proposed I go to the ombudsman when asking why I was handed over for R86 when I was paying R700 and something monthly and they were debiting.. if I incurred charges for a reversal, was the difference not supposed to be expected with the final deduction other than waiting for over a year then handing me over as if they did not have an account to debit from.
TM
Tshepo M's updateReviewer Update
18 Mar 2022, 12:19My plea is simple, I need the account removed from my itc profile as this is the 3rd year from the handover year… and account has been paid successfully for over 12months now..:
TM
Tshepo M's update18 Mar 2022, 12:19
Reviewer Update
My plea is simple, I need the account removed from my itc profile as this is the 3rd year from the handover year… and account has been paid successfully for over 12months now..:
TM
Tshepo M's updateReviewer Update
18 Mar 2022, 12:20I’m getting calls to explain one and the same thing, why did capitec not debit that R80? Was it due to insufficient funds or a dispute? No answer has been provided thus far..
TM
Tshepo M's update18 Mar 2022, 12:20
Reviewer Update
I’m getting calls to explain one and the same thing, why did capitec not debit that R80? Was it due to insufficient funds or a dispute? No answer has been provided thus far..