Capitec bank

Good day, please can I get assistance on this matter. On the 30th of August 2022 R1580 was taken from my Capitec account and I went to Capitec bank at Southgate mall, where I got assisted and money was reversed back into my account. I then opened a new account with Capitec still, on the 29th of September 2022 another R849.99 was debited and I went to Capitec Southgate mall and was told that I subscribed to something which debited my money, asked for the money to be reversed and was told that they cannot. I asked if I can be shown proof of what I subscribed to and wasn't shown. I am tired of Capitec, I ask myself why can't I trust them with my money. Please can I kindly ask for this to be sorted and my money reversed? Your assistance with this matter will be greatly appreciated.