Capitec Bank

I am so so hurt by how these banks take advantage of vulnerable people,

On the 19th of August went to the bank for a credit card got to the bank sat with the guy named Jade he then got up called his manager Kirsten Kelly at Capitec Columbine square Mondeor. She then came offered me a loan to settle my car we spoke about interest rates and how O would save however when I got home I went through the contract I realised it was completely different to what she has told me I then went back to the bank on the 20th of August which was the following day, they then advised me they would reverse the payment. The Monday O received an email from MFC that they have received the settlement amount and I immediately called them and told them what had happened they advised that the refund would take 7-10 working days, I then waited out the time . I was then told They could not refund the amount because Capitec had to send a letter from their side so they could do the refund I then contacted the branch to tell them I need a letter from them for the matter to be resolved I was told they could not help me with a letter but the day I went back they told me they would do the best they could to resolve the matter .

Now I am with a loan that I did not even understand interest rates and so because I was told interest would be lower but now interest is much much high .

I would warn anyone from Capitec I am a loyal client been with them since I started working and this is the treatment I got after being loyal .