BN
Bruce N
1 reviews | Active since Sept 2020
14 Sept 2020, 14:54
Capitec bank
I've accidentally made a transaction to a wrong account using Capitec bank app, I made it to report to the nearest branch, the account was then frozen, they tried calling account holder but no response from him , they made to open a case to SAPS, but till today the case has not been resolved, I was then told by one of they head office consultants to hire a lawyer for this matter, because they won't help me, I'm really frustrated with this bank, it a very useless bank I ever came across.
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
14 Sept 2020, 16:58I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply14 Sept 2020, 16:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
BN
Bruce N's updateReviewer Update
14 Sept 2020, 18:43Thank you, looking forward to the matter to be resolved
BN
Bruce N's update14 Sept 2020, 18:43
Reviewer Update
Thank you, looking forward to the matter to be resolved
Capitec Bank's replyOfficial
15 Sept 2020, 11:08Good day
As per our telephonic conversation , I trust that the matter was resolved accordingly.
Kind regards
Capitec bank
As per our telephonic conversation , I trust that the matter was resolved accordingly.
Kind regards
Capitec bank
Capitec Bank's reply15 Sept 2020, 11:08
Official
Good day
As per our telephonic conversation , I trust that the matter was resolved accordingly.
Kind regards
Capitec bank
As per our telephonic conversation , I trust that the matter was resolved accordingly.
Kind regards
Capitec bank
BN
Bruce N's updateReviewer Update
15 Sept 2020, 13:54Good day
Yes indeed and thank you, the matter has been resolved accordingly fast and quick, after Hellopeter had been involved on the matter, the credit is yours Hellopeter for doing a wonderful job , I really appreciate what you did , continue helping people out there , thank you very much.
Regards
Yes indeed and thank you, the matter has been resolved accordingly fast and quick, after Hellopeter had been involved on the matter, the credit is yours Hellopeter for doing a wonderful job , I really appreciate what you did , continue helping people out there , thank you very much.
Regards
BN
Bruce N's update15 Sept 2020, 13:54
Reviewer Update
Good day
Yes indeed and thank you, the matter has been resolved accordingly fast and quick, after Hellopeter had been involved on the matter, the credit is yours Hellopeter for doing a wonderful job , I really appreciate what you did , continue helping people out there , thank you very much.
Regards
Yes indeed and thank you, the matter has been resolved accordingly fast and quick, after Hellopeter had been involved on the matter, the credit is yours Hellopeter for doing a wonderful job , I really appreciate what you did , continue helping people out there , thank you very much.
Regards