SM
Sello M

1 reviews | Active since Aug 2021

19 Aug 2021, 19:26

Capitec Bank double debit

Hello Peter, I have a loan with Capitec Bank that I am 3 months late with payment because I lost my job this March 2021. I reported my unemployment to the bank and arranged to pay what I can from R200 upwards until I get I get a job again, and indeed I got a new job two months later, in July 2021. My debit order resumed back to R1300 a week, and I was given 3 extra months to pay but this evening they deducted double on my loan installment. What can I do to resolve this, I got rent, food and transportation coming up next week?

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Aug 2021, 05:59
Official
Good day Sello

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank