Capitec Bank doesn't care at all.

I'm a Capitec Bank client, recently withdrew R900 from an ABSA ATM since Capitec Bank ATMs are always full of don't have cash. It was on the 14th of January 2023 at Lyttelton Shopping Centre. I made a mistake by taking time in taking the cash from the machine until the machine reversed the cash back inside. I didn't know what to do after that, because I needed to send the money to someone. I had to withdraw again R900 so I could send the money. Later I called Capitec Bank client services to report my problem. They said I don't have to go to ABSA Bank because ABSA can't help me. They will investigate from their end with ABSA. Since then everyday I've been following up with the investigation through their WhatsApp number tracking system. Today when I checked I got a response to say I have no incident in the past 90 days. Called their client service center again, they told me the got a response from ABSA saying the transaction was successful meaning I withdrew R900 twice while. Now I'm defeated. I thought Capitec Bank cared. They didn't do right by me as their client.