Capitec bank doesn’t care about its clients

A month back there was a ***** dispute in my account. Money went out with in 3 different transactions one after the other. No help from Capitec agents until I decided to complain on this platform. I was then told I will be contacted in the next business day which they did and I explained my situation. To my surprise after the 5days I was told that I had authorised the money but they can’t even provide me with prove as to how they reached that resolution. There isn’t a direct number to the people who were investigating the case. My hard earned money gone just like that and I must just say it’s Ohk. Firstly there was never an OTP sent to my bank to say I should authenticate the transaction but m told I authenticated the transaction. Firstly when I go on the company that took my money it’s written in French and I can’t even read that. I mean how do I even start to order there if I don’t even understand the language. Their investigation team need to provide me with prove that i authenticated the transaction