Capitec Bank does not protect their clients - Appalling service

I have noticed ********** transactions on my account which I brought to the banks attention however it has become my problem that my card was possibly cloned. I cannot understand how Capitec bank protects their clients against *****... Capitec bank's service is appalling and Dis-satisfactory... I will not deal with such an institution in the future and I advise anyone with a Capitec account to verify and keep track of all transactions on their account... Don't rely on Capitec Bank, they want to change you a fee to investigate ********** activity... You are paying Capitec bank to keep your money safe and then you also pay if you money is ****** from your account... That is most sad and disappointing...