CAPITEC BANK DOES NOT HAVE MY BACK AS A PENSIONER

I am a senior citizen. I got ****med on Facebook. With a offer for Shein. A debt order ran for R56.96. I went onto secure chat. Capitec bank secure chat informed me to email my concern. Then on my follow up I was given another instruction. Then again on day 3 when another amount went off my bank account. Another instruction. I got very angry because by now around R320 was *****ulently taken from my accountv. The amount showed pending. But my own bank could not stop this transaction. I eventually got so angry with the agent, because it made no sense as to what I was told. I asked for his supervisor, very helpful. But I have lost this money. Why can my bank not have my back. I disputed the amounts and was told to email. Then only after pushing the matter was I helped. But the scanners got my money. I must now wait for 30 to 45 days to see if Capitec can get my money back. Tell me as a pensioner, do I have 30 to 45 days to eat. Capitec bank does not have my back.