Capitec bank does not give a damn about their clients

I moved to the United Arab Emirates a month ago and arranged everything with Capitec, signed forms, got a device that will give me one time pins when I want to transact from the UAE, and I filled in forms with regards to future payments that will be made to Capitec bank from a foreign account. I tried to do money transfers for the past 4 weeks now from UAE bank account without any luck, as they gave me a swift code, but another code which is required I do not have. I sent numerous emails to their customer care division without any reply......this is now 4 weeks. I decided to do a transfer into my bank account from a professional Exchange service......it was done.......now 6 days later the payment is still not showing although the exchange says that the transfer was successful without a rejection from Capited in SA. I emailed again and marked my mail extremely urgent, gave all my details, and still no reply. I got my whole family and my wife`s family to change to Capitec from other SA Banks......and this is the way I get treated. I do not know how they received the honours of being named one of the best banks in the world. I can not pay my stuff is SA because of the fact that they simply do not even communicate. I even contacted their call centre from the UAE and still, no joy. When will they wake up and help me, as I have funds that has to be paid to this account monthly........but Capitec and their employees don`t give a ****!