Capitec Bank does not accept Power of Attorney under any circumstances

I do not understand why CAPITEC would not accept a legal general power of attorney letter or the power of attorney registered in person at a Capitec branch on the account, just to say that Capitec does not support power of attorney now that I need to use it. Other banks do accept this and keeps a general power of attorney on their system and that person can act on behalf of the account holder. To get curatorship registered at the court cost takes months and cost between R15 000 – R20 000 which a SASSA pensioner cannot afford. Document from high court instructing CAPITEC to allow access to curator is impossible for poor people living on SASSA, which is a big majority of people in South Africa. So CAPITEC is not supporting most old people in South Africa. I think there should be lots of customers in this predicament and this is a problem and should be looked at and taking the merit of the situation in consideration. In this case the person fell ill in England. I had a bank card and power of attorney on the accounts, and I cannot do any banking on her behalf, and that is why we visited the CAPITEC branch before she left for England to visit her children for 6 months. Nobody is supporting or helping her there. I looked after her when she was here and now my hands are chopped off by CAPITEC. The worst of this experience was that I could not even stop the card allowing the ******* to use the little money with the tap facility which we did ask to be deactivated when the card was issued. I am really disappointed in CAPITEC and I also have a mother in the same situation. Luckily, her bank is supporting me with the power of attorney. It is sad that Capitec is not supporting this poor SASSA pensioner that has asked me to assist by giving me power of attorney which I thought would work like the power of attorney my husband has on my account, and I have on my mother’s accounts at another bank. I could not even reverse debit orders on her behalf. I will warn old people not to use Capitec if they have bad health and want other people to assist with day-to-day banking. Curatorship is a very expensive and time-consuming option which most old people cannot afford. I think that CAPITEC should do an investigation on what the process is for poor people to get curatorship and what it entails, would have rather taken my aunt to open an account at another bank before she left. Maybe that is a better option rather complaining about CAPITEC