Capitec Bank ***** Division is a ***** !!!

So after a few weeks of waiting for Capitec to provide me with the info requested, it's once again a disappointment. I went in to a branch to collect the relevant documents that I requested from the call centre manager, only to find that they provided me with less than requested. The call records were also incorrect as it wasn't related to the armed ******* case and I would only be allowed to listen to it in the branch (with their pa system on and other customers walking in and around, talking, etc) . Should I need a copy of the call recordings, I would need to subpoena Capitec to give me the information....Something that the call center manager conveniently didn't inform me of...it appears once again that Capitec Bank wants to annoy the customer to such an extent that the the customer gets tired of running back and forth and gives up on the matter... I have requested that the lady at Capitec Bank requests that the information be re-sent.

A few days later, i received a call from the Capitec branch informing me that there are no outgoing telephone call recordings from their ***** division and if i require call recordings that I made to Capitec Bank ***** division, I must subpoena them for those. The problem here is that the investigator at Capitec's ***** division contacted me and we had many discussions about the case etc, and they were always calling me requesting me to provide more information or updates. Now that the calls are conveniently "not available" allows Capitec Bank to deny that their employees were negligent in handling the matter and their failure to provide me with a repudiation letter will go unheard. Fortunately I always followed up every telephone call with an email and made mention of my disappointment at how their staff treats clients that have had a near-death experience. Imagine going through all the trauma of having firearms put to your head and that of your partner, only to be told by a person in the Capitec Bank ***** investigation department that "Capitec Bank will not refund the ****** money, if you want your money, go and find the ********s and ask them for it"

Next point of concern: If i go through all the channels to get a subpoena to request the telephone recordings from Capitec Bank, they can turn round and say that there are no recordings available...which would now be costs on my side that would be wasted !!! Why is Capitec Bank playing these childish games with clients? Capitec Bank, stop giving the clients a runaround and pay up what is due to them? Why is Capitec refusing to account for their inabilities to have seen the 'red flags' when the transactions took place? Why is Capitec Bank not informing clients that there is no insurance on their monies ? Every bank has insurance on clients monies, except for Capitec Bank !!!

Capitec Bank's repudiation letter is structured to their advantage as well as the investigation report by the Ombudsman for Banking. The terms and conditions when opening an account needs to be challenged as this is unconstitutional. It gives Capitec Bank the right to repudiate your claims for losses as if in a kidnapping / mugging / armed ******* / hijacking, where you are forced to reveal your account pin codes, etc, under duress, you will not have any rights to claim from the bank as the terms and conditions state this.

I would like to hear from Capitec Bank on the above.