Capitec Bank disipointment.

I got a Savings account,loan and Credit card with Capitec Bank.In difficult times you can see the true colours of how they treat you.My wife also got the same accounts as me.We got the same problem with Capitec Bank. The manager told me that i just need my pay slip,last pay slip and a stamped letter from the company i work for to claim for lost of income.The letter explaine every thing they want to know. Now they want a payslip that say i got no income or part income and proof that my employer claimed uif.The letter from my boss stated all that in the letter. It shows you that they do not realy want to help you.Nice words and promisses when you open accounts with them.Me and my wife want to move to another bank.When i was with Nedbank i never had this problem when i claimed on my credit card when i was retrenched.Capitec bank deduct every month insurance with no problem.