CAPITEC BANK DISGUSTING THIEVERY

On the 07th May 2021 I submitted deceased documents at Capitec branch in Menlyn Maine for closure of account and payment of balance from the deceased account to the late estate account. I submitted ALL required documents and I was told that I will have to wait 7-14 days for everything to be finalized. The 26th May was the 14th day and I went to the bank they told me to wait, I asked what was I waiting for, they said all documents were received now processing of payment will be done. Today is the 18th June none of that was done and I called their deceased department but I was told that they don't deal with public through phone but by email. I asked for their email address and I sent an email. After 2 weeks no response from the email and no payment done by capitec... How pathetic