Capitec Bank disgusted, *********** service

I logged a complaint 2 months ago at Capitec Bank Randridge Mall branch regarding suspect ***** on my account. I submitted all requested documents, after several calls, emails to Client care and branch visits I get the run around and sms that case is closed due to not receiving documents after I submitted documents twice at branch. I can't get any feedback regarding incident logged, today they transferred the funds back into my account, few minutes later to take it again from my account. I am fed up and disgusted with Capitec Bank services!