Capitec Bank Disappointment

Item: Capitec Bank
Rating: 1
Author: KASHIEFA D

Good Day

My name is Kashiefa, i bank by Capitec. Recently money got deducted from my bank account. I was going to purchase airtime but you showed me an error. I would like my money returned to my account as soon as possible. This is not what banking is about. If I buy something and pay with my Capitec Banking App it causes problems. Same with the airtime. I never received the airtime AT ALL!! How can you take my money without giving me the airtime? That doesn't sound fair at all. Very disappointing in this situation from the Capitec Bank. Like I said I would like my money refunded back into my account.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

04 Mar 2019, 09:49

I acknowledge your posting, and have referred it to Nazley Powell for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply04 Mar 2019, 09:49

Official

Capitec Bank's replyOfficial

04 Mar 2019, 11:35

Hi Kashiefa D

As per telephonic conversation, I trust your matter has been resolved.

Kind regards
Nazley Powell

Capitec Bank's reply04 Mar 2019, 11:35

Official

Hi Kashiefa D

As per telephonic conversation, I trust your matter has been resolved.

Kind regards
Nazley Powell

KASHIEFA D's updateReviewer Update

09 Mar 2019, 23:05

Yes it was, thank you.

KASHIEFA D's update09 Mar 2019, 23:05

Reviewer Update

Yes it was, thank you.