Capitec Bank Disappointment

On the 2nd of Jan I booked 2 flight tickets for my son and nephew from Cape Town to Bloemfontein with Travelstart. The travel agency double charged me and so I contacted them and eventually released the money back to my bank.

In 3-4 working days my money hadn't reflect yet and so I enquired and they forwarded me an email from Capitec Bank stating they the issue was resolved, which I was surprised to see as I hadn't received anything yet.

I went to a branch near me and spent a whole hour without getting proper answers. I was told the bank will contact me as they are investigating but the never did. I called customer care but was of no help as well, the agent asked me to contact Travelstart to verify the release of money. I did that and the travel agency confirmed and said Capitec Merchant did confirm as well.

I went back to Capitec branch and spent more time waiting for them to resolve my issue. I was to I will be contacted and till this very day no progress has taken place.

This has been of such a disappointment and I really feel betrayed by a bank I use.