CAPITEC BANK - DISAPPOINTING SERVICE

I have a savings account at the Capitec branch at Die Boord, Stellenbosch. On 25 October 2023, I transferred R11 489.25 from my Capitec account to my Standard Bank credit card to close the Standard Bank credit card account. The transferred funds never reached the account Standard Bank credit card account. Shortly afterwards I inquired by phone with Capitec who undertook to follow up immediately. After several days during which I received no feedback on the matter from Capitec, I contacted the bank's call center on two further occasions about the matter and was once again told that it would be investigated and that feedback would be given to me. After having received standard feedback from Capitec that the matter is being investigated I again followed up by SMS, email, and telephone without success. Capitec claims that the delay is due to a delay at Standard Bank. To date, the matter has still not been resolved by Capitec Bank, and the funds still are not reflected in my Capitec or Standard Bank credit card account. It is as if the funds disappeared in thin air. I received the following SMS from the Capitec Complaints Department: "Capitec Bank: Good day Johannes. Please note we are still busy with your complaint and will provide feedback as soon as possible. Sincere apologies for the delay. Regards Complaint Management. REF ***." This state of affairs is unacceptable. Eight weeks have passed without Capitec managing to resolve the matter. Very disappointing as I changed banks from Standard Bank to Capitec Bank with the hope of receiving first-class service; alas I had been proved wrong!