CAPITEC BANK DISAPPOINTING !!!!!!!!

Went yesterday to Carnival Mall branch of Capitec Bank, nobody receiving customers or issuing que tickets, but manageress sits at door unmoving! Went in, queried staff, was told to go fetch a que ticket for transactions. Increased my withdrawal limit , but card would not work in ATM. I was told that the strip is now faulty and I must replace the card for R65.00, even though it is kept in my wallet and hardly been used ???? A few people told me today that it is because Capitec bank are changing over to a new card (black) and so they are trying to force people to pay for this card. I am not happy with Capitec bank, so I am thinking of transferring my account to A DIFFERENT BANK !!!!!!!!!!