capitec bank; disappointing

I set up a stop order for the 28th of every month starting July 2019 at capitec fourways crossing. The s/o didn't go through in July so I went back to capitec fourways crossing to inquire, turns out Portia set the start date of the s/o to august instead of July. I offered a solution: increase my daily limit so I can withdraw money from a capitec atm and then deposit into the external bank account. I was told that the capitec atm did not have money. I then spoke to the branch manager(kelebogile) who suggested that I withdraw from an external bank atm and she will reimburse me the extra charges that I incurred. That made me realize that I actually don't need a capitec account.

P.S happens that I was depositing into a standard bank account and lo and behold their atm had money.